Hello World
OVERVIEW
Project Quantum - reimagining Wipro's internal processes for 170,000+ people).
TEAM
Conceptualization
Design
Usability testing
Dev handoff
Wipro needed to fundamentally reinvent how 170,000+ people work.
Through decades of organic growth and aggressive acquisitions, the company’s internal operations had become a tangled web of legacy systems.
I stepped in alongside a core team of service and business leads to tackle "Project Quantum", a massive, human-centered initiative aimed at completely reimagining Wipro’s internal processes from the ground up.
Impact
The results weren't just visual; they were aggressively operational
100%
Operating margin visibility, with predictable revenue & margin forecast
~40%
Reduction in the overall process & work-flow completion time
10-15%
Bandwidth release of the delivery organization
Understanding the space
Discover - Before designing the future, we had to untangle the past
We audited an enterprise ecosystem that was buckling under its own weight. The design process was implemented in three phases.
Discover. Define. Design
We created service journeys, identified & prioritised roles & their service interactions across process clusters. The journeys were validated with stakeholders through multiple co-ideation workshops. The validated service blueprints were used as input for business process finalisation & UX design.
The friction was everywhere. Employees were battling disparate sources of information, redundant tools, and a siloed mentality that killed initiative.
Wipro didn't just need a new coat of paint; they needed an entirely new operational nervous system.
Eco System
To define the vision, We first had to understand the reality—analyzing the ecosystem to map the challenges and build a strategy around them
Processes
Process clustered studied:
1. Lead to Order
2. Order to Cash
3. Hire to Retire
4. Talent Supply Chain
Opportunities
Based on the consolidation of the research we identified various opportunity areas that will inform the future solution & address challenges across the ecosystem
75
F2F Interviews
04
Enterprise Tools Overview
11
Secondary Research Topics
03
Current Journey Mapping
04
Co-creation Workshops
Guiding Principles
Flexibility
As opposed to the rigidity of standardised processes, flexibility means to adapt and respond quickly to our clients’ specific needs as well as our own internal changing needs in fluid.
Visibility
We want to provide clear contextual and procedural information and insight that people need in order to understand how their work affects others across the process.
Autonomy
We would like to empower all Wipro teams to be autonomous in the processes by allowing the freedom to make delivery choices within a framework.
Reliability
We want to cultivate a sense of trust and certainty, providing objective and accurate information that people can depend on to make confident decisions.
Collaboration
Individual tasks and group work are aligned, guided by a common objective, and supported by accessible and empowering instruments.
Ownership
We want to define in a clear and accessible way who is the owner for processes and tasks both for the owner, the people he/she cooperates with and the client.
Current journey maps
Current journey maps illustrate user activities and touchpoints with pain-points identified at each step and its impact on people, business and experience.
Define
Future Vision & Service Blueprint
We mapped and validated every service journey through stakeholder workshops - turning abstract strategy into the concrete blueprints that drove all final business and UX decisions.
04
Process clusters
06
Future Journeys
22
User Roles
184
Key Moments
Lead to Order (L2O)
52,000 users
The sales cycle inclusive of initial engagement with customers showcasing core business offerings that generate leads for which proposals are created.
Order to Cash (O2C)
85,000 users
The process where a captured order gets translated into a project with a defined scope of work. Project teams are on-boarded, budgets are allocated, & delivery is kickstarted. Post the project deliverables, invoicing is done for revenue recognition.
Hire to Retire (H2R)
170K users
The lifecycle of an employee from the time they first engage with Wipro to the time they retire, while adopting and propagating Wipro's culture and working with cross functional teams & domains leading to a progressive growth path.
Talent Supply Chain (TSC)
122K users
Onboarding the right people at the right time in projects that ensures good delivery, client engagement and employee satisfaction.
Design phase
The Quantum Leap
To make this zero-to-one leap, we introduced "Wipro One"—a single, omnichannel enterprise system.
I defined the Quantum design style and built a scalable atomic library of 200+ plug-and-play components to ensure rapid, consistent handoffs.
Over five months, I translated complex future-state journeys into over 250 high-fidelity screens for the L2O MVP.
But I didn't stop at layout, I integrated a machine-learning digital assistant to provide contextual insights and real-time collaboration, effectively killing the need for offline follow-ups.
Keyscreens
MVP 01.
The L2O process screens are meant for Sales and Marketing pipelines, showing examples of Business accounts (clients accounts and leads).
We unified all aspects from sales to delivery with role-based access for users to perform their tasks efficiently.
We used Use of data visualization components like dashboards, summary cards, calendars, etc., to give the user an accessible and contextual summary of information.
Integrated a learning model-based assistant that provided contextual insights as well as help & support to make informed decisions. This also doubles as a collaboration tool allowing users to internally message other employees.
Keyscreens
MVP 02.
After the initial MVP version was in the testing stage, worked towards refining the design framework and making the system more efficient in terms of space optimization, object placement, and visual appeal based on the feedback we got from key stakeholders and users of the version 0.1.
We designed Version 0.2 to be 30% more space efficient, have improved legibility, better layout of components, and overall look more visually upgraded than the last version, while keeping the core functionality and need for backend binding changes to a minimum
Conclusion
From Legacy to Leading Edge
The true success of Project Quantum was taking decades of enterprise friction and making it invisible. We didn't just build a better tool; we broke down operational silos, aligned a fragmented organization, and delivered an ecosystem that finally gets out of the user's way so they can just do their best work.
